Shipping & Orders

All orders ship from Bali, Indonesia via DHL Express.

FREE WORLDWIDE DELIVERY for all orders over IDR 8,000,000 (approx. USD 500)
FREE BALI DELIVERY for all orders

We normally process and dispatch all orders within 2 days of being placed if the item is in stock. Should the item not be in stock, we will email you within 24–48 hours.

Once your item has been collected for delivery, we will send you an email with your tracking number.

We ship fully tracked via DHL Express. Orders from Bali to international destinations usually arrive within 3–7 business days, depending on the country and how remote the location is. The further the distance from Indonesia, the longer the delivery time.

International taxes & duties

Please be aware that if you are purchasing online from outside Indonesia, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost. Any customs or import duties are charged when the package arrives in the country of destination. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. For further information, we advise you to contact your local customs office.

In the event that the customer refuses to pay VAT and import duties, and the parcel is returned at the initiative of the transport company, ATUSH will not process any refunds.

ATUSH takes no responsibility for any delays in delivery time caused by customs of the receiving country or by the shipping company.

Lost parcels & delivery issues

ATUSH cannot be responsible for any orders delivered to incorrect addresses due to customer error. If we do not receive correct shipping information at the time of your order, we are not liable for any costs incurred to retrieve or resend your order, or for any lost or irretrievable packages. Any delivery issues or lost packages are the responsibility of the customer. In the case of a lost package, we will do everything in our power to correspond with the respective couriers to retrieve your package or to file a claim for the value of the goods. Any extra costs incurred by ATUSH are the responsibility of the customer.

Ordering & payment

To place an order, contact us at atushjewelry@gmail.com or on WhatsApp +62 817 6055 037 with the piece you would like and your delivery address. We will confirm availability, calculate the delivery cost to your address, and send you a secure payment link. Your order is confirmed once payment is received.

We accept:

• Credit / debit card (Mastercard, Visa, JCB)
• Bank transfer (BNI, Bank BRI, Bank bjb, Mandiri, Permata Bank, BSI)
• E-wallet (OVO, Dana)

All prices shown are in Indonesian Rupiah (IDR). Any other currency shown is indicative only; the purchase will be charged in Indonesian Rupiah (IDR).

If you haven't found the right size, or you have any further questions about shipping and payment, please contact us at atushjewelry@gmail.com.