Returns & Exchanges

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at atushjewelry@gmail.com with the subject line “RETURN”. Please include:

• Order number
• Order date (MM-DD-YYYY)
• Customer name
• The reason you are not satisfied with the item, with photos attached as proof

We'll send you instructions within 48 hours on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

ATUSH will only cover the cost of postage on returns if your order is faulty. We do not cover the cost of postage on returns due to dissatisfaction or a change of heart. When returning a serviceable order, the shipping cost will be deducted from the total refund amount.

Exchanges

Exchanges can be made on like-for-like products — for example, if you require a different size. If another product is required, you will need to request a refund and follow the refund procedure. In the event of items being exchanged, it is the responsibility of the customer to pay for the return postage, any customs fees, and full postage of the exchange item back to them.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at atushjewelry@gmail.com.

Cancellation

You may cancel your order free of charge within 24 hours of placing it, provided production has not yet started. To cancel, email us with your order number. As each item is made individually to order, cancellation may not be possible once production has begun.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Due to health regulations, we are unable to refund or exchange pierced earrings.
• All custom pieces are non-refundable.
• We cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Chargebacks and bank disputes

ATUSH will do everything in its power to resolve any issue directly with the customer in accordance with the policies above.

Service & Warranty

Warranty

The warranty for repairs is 6 (six) months and is carried out on presentation of the original sales receipt. It applies to the fixing of stones and to hidden defects (manufacturing defects).

Abrasion of the coating is not a defect — it is normal wear — and is not restored under warranty.

The warranty does not apply to products that have been subjected to mechanical impact causing a change in the original shape of the product, or cracks. This policy does not cover any damage caused by the customer through negligence or impact on the item concerned.

Service

You can contact us with questions about the repair of jewellery purchased on the ATUSH website or in the stores of our official representatives.

If your jewellery is broken or has lost its appearance for reasons:

• not related to warranty repairs;
• after the warranty period has expired;
• or you simply want to refresh the piece —

you can always contact us.

The cost is calculated after inspection of the jewellery.

Contact us at atushjewelry@gmail.com or on WhatsApp +62 817 6055 037, describe the problem and attach a photo of the jewellery. We will get in touch to discuss the terms of work.

Caring for your jewellery

Take your jewellery off before swimming, showering, exercising or sleeping. Avoid contact with perfume, cosmetics, household chemicals and prolonged direct sunlight. Store each piece in its pouch, separately from other jewellery. Wipe stones gently with a soft dry cloth. Cords last longest when kept dry.

Shipping cost

Customers are responsible for all shipping costs for service and repair items.