FAQ
Measure your wrist with a soft tape measure.
For a thin bracelet, add 0.5–1 cm
For a wide bracelet, add 1–1.5 cm
The exact allowance depends on how snug or loose you prefer to wear it.
For rings:
Вы можете приехать к нам в офис, примерить и определиться с размером.
You can also visit any jewelry store, where the staff will help you find your size.
Please keep in mind that when choosing a wide ring, it is best to go half a size to a full size larger than usual, as wide rings cover more of the finger.
Our manager will contact you within 1 business day.
100% prepayment; the estimated production time is 3–4 weeks.
You can also place a made-to-order request by messaging us on Telegram/WhatsApp.
We can adapt a piece you love (make it to your individual measurements, change the stones or the cord color).
To place a personal order, message us on Telegram/WhatsApp.
Важно: по закону мы не сможем принять назад изделие, которое сделано по индивидуальным меркам или модифицировано.
The size, cord color or inserts of such a piece can only be changed for a fee.
Обработка заказов производится в рабочие дни офиса с 12.00 до 19.00. Заказы, оформленные в интернет-магазине после 19.00, будут обработаны на следующий рабочий день.
После того, как заказ будет собран и передан в курьерскую службу СДЭК, к вам на электронную почту придет трек-номер отправления. Отследить движение отправления можно на сайте или в приложении СДЭК.
https://www.cdek.ru/ru/tracking
Если появятся вопросы, напишите нам на почту atush.studio@gmail.com или в мессенджер Telegram/What's App
All orders are shipped on 100% prepayment.
Стандартные сроки доставки СДЭК по Москве 1-2 дня (не считая дня отправления).
Но мы всегда рады помочь вам и предоставить варианты экспресс-доставки по Москве (Достависта, Яндекс). Мы бережно упакуем вашу покупку и передадим курьеру, чтобы вы могли получить украшение «день в день».
Свяжитесь с нами Telegram /What’s app и мы расскажем вам о доступных способах доставки.
We love bringing joy and sharing beauty — being part of an important celebration or a lovely surprise for no reason at all.
If you would like to give ATUSH as a gift, contact us on Telegram/WhatsApp to discuss the details.
You can also place your order on the website and add your delivery instructions and a personal message in the special “Your message” field.
There are no special care requirements.
Most importantly, wear your new piece.
Where possible, avoid contact with creams, oils and other cosmetics.
If your bracelet needs refreshing, rinse it in warm water with mild soap and a soft brush, then pat it dry with a dry cloth.
For shine, use special cleaning and polishing cloths.
The repair warranty is 6 months and applies with proof of purchase. It covers stone settings and hidden manufacturing defects.
Wear of the plating is not a defect (it is natural wear) and is not restored under warranty.
The warranty does not cover pieces that have been subjected to mechanical impact resulting in a change of their original shape, chips, cracks and the like.
If a piece with a manufacturing defect cannot be repaired or replaced, we will refund its cost.
Repair time depends on the specific damage; approximately 3–4 weeks.
If the warranty period has expired or the damage is not covered, we will repair the piece for a fee. The cost is calculated after the piece has been inspected.
Email us at atush.studio@gmail.com or message us on Telegram/WhatsApp, describe the problem and attach a photo of the piece — we will get back to you to discuss the terms and timing.