Service & Warranty

Warranty

The warranty for repairs is 6 (six) months and is carried out on presentation of the original sales receipt. It applies to the fixing of stones and to hidden defects (manufacturing defects).

Abrasion of the coating is not a defect — it is normal wear — and is not restored under warranty.

The warranty does not apply to products that have been subjected to mechanical impact causing a change in the original shape of the product, or cracks. This policy does not cover any damage caused by the customer through negligence or impact on the item concerned.

Service

You can contact us with questions about the repair of jewellery purchased on the ATUSH website or in the stores of our official representatives.

If your jewellery is broken or has lost its appearance for reasons:

• not related to warranty repairs;
• after the warranty period has expired;
• or you simply want to refresh the piece —

you can always contact us.

The cost is calculated after inspection of the jewellery.

Contact us at atushjewelry@gmail.com or on WhatsApp +62 817 6055 037, describe the problem and attach a photo of the jewellery. We will get in touch to discuss the terms of work.

Caring for your jewellery

Take your jewellery off before swimming, showering, exercising or sleeping. Avoid contact with perfume, cosmetics, household chemicals and prolonged direct sunlight. Store each piece in its pouch, separately from other jewellery. Wipe stones gently with a soft dry cloth. Cords last longest when kept dry.

Shipping cost

Customers are responsible for all shipping costs for service and repair items.